BNR Governor Dr. Soraya Hakuziyaremye said on Thursday that the central bank has moved to address problems that could undermine confidence in digital payments although the rejection rate had fallen below 2% by September.
“Following the full rollout of eKash, there have been some operational issues, as can happen with any new platform deployment,” Hakuziyaremye said following the presentation of BNR’s second Monetary Policy and Financial Stability Statement for 2026.
She concurred that there are still cases where a person sends money and the recipient does not receive it immediately and BNR is now working with both the institution from which a transaction originates and the institution expected to receive it to establish where a delayed payment has stalled and whether it can still be completed.
The intervention is particularly important as digital payments become increasingly embedded in everyday financial transactions, where delays can leave customers uncertain about whether their money has been lost, is still being processed or will eventually reach the intended recipient.
Rwanda’s national digital payment system, eKash, recorded a sharp increase in usage, with active accounts rising from 2.03 million in September 2025 to 10.3 million in September 2026.